Privacy Policy

1. Who We Are

Niagara Falls Sightseeing Tours ("we", "us", "our") operates niagarafallstour.co and provides guided Niagara Falls tours from Toronto, the Greater Toronto Area and Niagara Falls itself. We're based at The Niagara Falls Innovation Hub, 4551 Zimmerman Ave, Niagara Falls, ON L2E 2P2, Canada. This policy explains what personal information we collect through this website, why we collect it, and the choices you have. We're a Canadian business and handle your information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information in a few simple ways:

• ✓Booking & enquiry forms. When you submit a form on this site, we collect your name, phone number, email address, travel date, pickup location, number of travellers, and any message you add, so we can confirm your tour.
• ✓Phone & WhatsApp. If you call or message us directly, we keep a record of that conversation and any details needed to arrange your booking.
• ✓Live chat. Our website chat widget records the messages you send us through it so our team can respond and follow up.
• ✓Browsing information. Like most websites, our server and hosting provider automatically log basic technical details such as your browser type, device, approximate location and the pages you visit, to keep the site running securely.

3. How We Use Your Information

We use the information you give us to:

• ✓Confirm and manage your tour booking, including pickup arrangements and any optional add-ons you choose.
• ✓Answer questions you send us by form, phone, WhatsApp or live chat.
• ✓Send booking confirmations, pickup-time updates, or important changes to your tour.
• ✓Improve this website and the tours we offer, based on general usage patterns.
• ✓Meet our legal, safety and accounting obligations as a Canadian tour operator.

We do not use your information for unrelated marketing you haven't agreed to, and we don't sell your personal information.

4. Who We Share It With

• ✓Payment processing. If you pay for a tour with us, your payment details are handled directly by our payment provider — we don't store full card numbers ourselves.
• ✓Tour and attraction operators. If you add an optional experience such as the Niagara City Cruises boat ride, the Skylon Tower, a helicopter flight, or a hosted lunch or dinner buffet, we share the details needed (typically your name and traveller count) to confirm that reservation on your behalf.
• ✓Website & communication providers. We use trusted third-party services to run this site and communicate with you — including our web hosting provider, our booking-form email service, and our live chat provider — all under confidentiality obligations.
• ✓Law enforcement or regulators. Where Canadian law requires it, such as in response to a valid legal request.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

5. Cookies & Similar Technologies

This website uses a small number of cookies and similar technologies: our live chat widget sets a cookie so a conversation can continue across pages, and web fonts are loaded from Google Fonts to keep the site fast and readable. These do not identify you personally beyond your chat conversation. You can disable cookies in your browser settings at any time, though this may affect how the live chat feature works.

6. Data Retention & Security

We keep booking and enquiry information for as long as reasonably needed to deliver your tour, handle any follow-up questions, and meet our accounting and legal obligations, after which it's securely deleted or anonymised. We take reasonable technical and organisational steps to protect your information, but no method of storage or transmission over the internet is completely secure, and we can't guarantee absolute security.

7. Your Rights

Under Canadian privacy law, you can ask us what personal information we hold about you, request that we correct inaccurate details, or ask us to delete information we no longer need to keep. To make any of these requests, contact us using the details below and we'll respond within a reasonable time.

8. Children's Privacy

Our tours welcome travellers of all ages, but this website is intended for use by adults booking on behalf of their group. We don't knowingly collect personal information directly from children; details about younger travellers (such as age, for seating or pricing purposes) are provided to us by the adult making the booking.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. The "last updated" date at the top of this page shows when it was last revised, and we encourage you to check back periodically.

10. Contact Us

For any privacy question or request, call or WhatsApp us at +1 647 477 1520, message us on WhatsApp, or use our contact page. We're based at The Niagara Falls Innovation Hub, 4551 Zimmerman Ave, Niagara Falls, ON L2E 2P2, Canada.